Customers

With Group sales of nearly £3.0 billion, Tomkins has a very wide and fragmented customer base owing to both its product and geographical diversity. However, the key to the delivery of our organic growth strategy lies with our ability to identify and satisfy the present and future needs of existing and potential customers. We prioritise the building of long-term relationships with our customers and work closely together. Our Code of Conduct and Ethics ensures that we conduct our business honestly, ethically and in strict compliance with all laws and regulations.

Our products are sold in highly competitive markets. We distinguish ourselves from our competitors and foster long-term business relationships through high levels of customer service, product quality, innovation, reputation and by using our long experience in the markets within which we operate to anticipate our customers' requirements.

We use compliance with ISO 9000, the international reference for customer quality, as one measure of our commitment to customer satisfaction. To date, 96 of our facilities have quality management systems in place, of which 78 are ISO 9000 compliant. Some of our companies formally review customer satisfaction whilst others monitor customer relations on a more personal, local basis. However, all Tomkins' companies operate on the basis that the only way to guarantee continued success is through exceeding customer expectations.